Shoebox Help Center

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Where did this photo come from?/I didn't take this photo!

Sometime you see a photo in your Shoebox that you don't remember taking. These are usually photos saved to your device from WhatsApp, Instgram, the web or another app.

If you'd like to know exacly where a photo in Shoebox was uploaded from follow these steps:

  1. Open Shoebox's web app on your computer (this feature is not available on mobile).
  2. Click into full view of any photo or video.
  3. Click on the "i" (info) button.
  4. Hover over to the "Source" field of the details page to see where this photo was uploaded from
 Currently the feature is only available on web and desktop applications.