Shoebox Help Center


When does Shoebox backup my videos?

Android/iPhone/iPad: Your videos are backed up when you are connected to Wi-Fi and charging your phone or tablet.

Mac/Windows: We do not support video backup for Windows or Mac at this time.

We've taken care to make backing up videos as painless as possible, however, video files can be quite large.

If your backup is slow, please ensure you have a speedy WiFi connection and your device is plugged in.

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