Shoebox Help Center

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I want to download/save one or a few of my photos/videos: what are my options?

If you only want to download/save one or a few of your photos/videos, please see options avaialbe below:

To download a single photo/video on Web, Mac or Windows: 

  1. Open the desired photo/video fullscreen.
  2. Click the "Download" button at the bottom of the screen. 

To download a single photo/video on iPhone or iPad: 

  1. Open the desired photo/video fullscreen.
  2. Tap "Options".
  3. Tap "Save To Camera Roll". 

To download a single photo/video on Android:

  1. Open the desired photo/video fullscreen.
  2. Open the menu ("⋮")
  3. Tap "Save to device". 

To download a single photo/video on Web, Mac or Windows: 

  1. Open the desired photo/video fullscreen.
  2. Click the "Download" button at the bottom of the screen. 

To download multiple photos on to your iPhone or iPad (v3.3.9 or higher):

  1. Tap and hold any thumbnail to activate multi-select mode to select the photos you wish to download.
  2. From the action menu, tap "Save to Camera Roll". 

To download a few/multiple photos on to your Mac or PC:

  1. Open Shoebox on our web or desktop app.
  2. In any view, click the Check Mark icon.
  3. Select the multiple photos you wish to download.
  4. From the action menu, click "Download".

To download an Album on to your Mac or PC:

  1. Open Shoebox on our web or desktop app.
  2. Select the Album you wish to download to your computer. 
  3. Click the Check Mark icon.
  4. Select the multiple photos you wish to download.
  5. From the action menu, click "Download".

Photos will be downloaded and exported in the maximum resolution available with your plan.

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