Shoebox Help Center


Getting Started with Shoebox: backing up your first photos.

Welcome to Shoebox!

We created Shoebox to unify your entire photo collection in a world where all of your photos are stored on different devices. We help you relive your best moments, everyday! 

We have apps for iPhone/iPad, Android, Mac, and Windows. To get started:

  1. From your iPhone/iPad, visit the App Store to install the latest version of Shoebox. On Android, please visit the Play Store to install the latest version of Shoebox. On your Mac or Windows computer please download the latest version of Shoebox here.
  2. Create an account using an email address and password of your choosing. Take note of your login credentials as you will use the same login credentials on all your devices.
  3. When logged in, Shoebox will begin to automatically backup your photos. On Android, Mac, PC, you can control which photos are backed up to Shoebox during setup in the app settings. **On iPhone/iPad, photos and videos are saved in your camera roll thus we automatically include those locations.** 
The upload time will vary based on your internet speed. Once complete, your photos will be safely backed up in the Shoebox cloud and available on any device in the Shoebox app.
For video backup, please see the following article.